I tried to explain we did not get the same service as my daughter’s therefore I should not pay the same amount as her but lack of concern on her part and interruption of my explanation was so UNPROFESSIONAL. I refused to leave and again I asked to speak with the manager, the girl left to the back and returned with some girl who introduced herself as the manager. I asked them to call the manager and there was no answer and a voicemail was left. Another girl came over and said the manager had left the store, mind you they open at 10am and it was only 11:45. I asked for the manager and the 5 employees behind her starting laughing. We complained about having to pay the same amount as my daughter’s when she got more services than we did but the girl said those are the charges and she couldn’t do anything about. We were charged $55 each because the girl who made our appointments made it with a “style director” instead of the master stylist we requested. They spent over 1 hour on her hair alone yet my hair and daughter’s friend hair was still completely wet. When she was done her hair looked amazing. We waited for 35 minutes after our haircuts until my daughter was done with her haircut. How did she come to this conclusion without even touching our hair? She shampooed and cut both our hair in 45 minutes or less. When we showed up my daughter’s friend and I were scheduled with the same stylist and the 1st words out of her mouth were that she could not blow dry our hair because our hair was too thick and she did not have time.

My daughter called to make 3 appointments with a master stylist.

Visible changes in willowbrook mall